Privacy Policy

1. Information we collect

We only collect what we need to quote and complete your job:

• Contact details — your name, phone number and email address.
• Job details — the city or area of your property and a description of your door, window or repair need.
• Photos — pictures you choose to upload of your door or window.
• Basic website usage — pages visited, device type and how you found us, collected automatically through analytics.

2. How we use your information

• To respond to your estimate request and schedule your appointment.
• To call, text or email you about your job, arrival times and follow-ups.
• To honor our warranty and keep a record of work performed.
• To improve our website and services.

3. Phone calls & text messages

By submitting a form or contacting us, you agree that we may call or text you about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We never sell, rent or share your phone number or personal information with third parties for their marketing purposes. Text messaging opt-in data and consent are not shared with anyone.

4. Photos & the online door check

Photos and descriptions you submit through our online door check or estimate forms are used only to assess your door and prepare advice or an estimate. The door check is powered by an automated assistant; its suggestions are general guidance, not a professional inspection. Uploaded photos for the door check are processed to generate a response and are not used for advertising.

5. When we share information

We share information only with trusted providers that help us run our business, such as:

• Website hosting, secure data storage and email delivery services.
• Analytics tools (such as Google Analytics) that tell us how the site is used.

We may also disclose information if required by law.

6. Cookies & analytics

Our website uses cookies and similar technologies to measure traffic and improve the site. You can block or delete cookies in your browser settings; the site will still work.

7. How we protect your data

Information you submit is sent over an encrypted connection and stored in a secure system with restricted access. We keep it only as long as needed for your job, warranty and our business records.

8. Your choices

You can ask us at any time to see, correct or delete the information we hold about you, or to stop contacting you. Just email or call us using the details below.

9. Children

Our services are meant for adults. We do not knowingly collect information from children under 13.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.